Compliance is a double-edged sword in any organization. It ensures security, integrity, and regulatory alignment, but it can also introduce friction into daily workflows. For small companies, these challenges are noticeable. For a 20,000-employee organization like Motorola Solutions, they can become overwhelming.
We were fortunate to play a role in supporting this transformation, helping to implement solutions that align security with a better user experience. It was a collaborative effort, ensuring that compliance processes remain robust while minimizing disruptions for employees. Seeing the positive impact firsthand has been truly rewarding.
Companies often overlook user experience when trying to give their employees access to the secure systems they need to do their job. Our focus is on bringing tools together, making them easy to find, streamlining workflows, and reducing friction so employees spend less time looking for the right place to go, and more time getting things done.
Jason Rapps
Senior Manager II, IT Systems Engineering, Motorola Solutions
LinkedIn
Managing compliance at scale often leads to rigid processes, additional overhead, and a less-than-ideal employee experience. Striking the right balance between control and usability is critical—because when employees struggle with cumbersome compliance processes, productivity might take a hit.
The Problematic Compliance Burden on Employee Experience
Strict security rules can slow employees down. They have to reset passwords often, use multi-factor authentication, and connect through VPNs that can be frustrating. Gaining access to the right tools and systems takes extra steps, making simple tasks take longer. These security rules are important, but they can make work feel harder than it should be.
Additionally, workspace management can become a challenge. Secure environments enforce strict access controls, limiting seamless collaboration. Managing permissions, access, and approvals can create bottlenecks that slow down workflows. Even routine IT requests, like provisioning new devices or gaining access to certain applications, can be delayed due to compliance reviews.
Another common challenge is remote work. Compliance controls often require employees to navigate secure connections, restrictive access policies, and constant monitoring. This can hinder efficiency, particularly for global teams operating across different time zones.
Motorola Solutions’ Solution
Motorola Solutions took a bold and commendable approach. By integrating new tools that streamline compliance workflows without compromising control, they’ve improved both security and usability. Employees now spend less time navigating regulatory requirements and more time focusing on meaningful work.
For example, automation in identity and access management has significantly reduced the friction associated with password resets and account recovery. More intuitive VPN solutions have enhanced remote access security without adding unnecessary hurdles. Workspace management tools have enabled smoother collaboration without weakening compliance controls.
These improvements have not only made life easier for employees but also for IT and support teams. With fewer password reset requests, smoother access management, and reduced manual interventions, IT staff can focus on strategic initiatives rather than constantly troubleshooting compliance-related issues. Support teams can now provide faster resolutions, leading to a better overall work environment for everyone.
The Result is a Better Work Experience
Now, employees can work more smoothly without being slowed down by security steps. They can focus on their jobs instead of dealing with frustrating login issues or access problems. Motorola Solutions has found the right balance between keeping things secure and making work easier, creating a happier and more productive workplace.
Beyond just improving efficiency, these changes contribute to a healthier work environment where employees feel empowered rather than restricted by compliance processes. When security measures become seamless rather than obstructive, employees can fully engage with their work, collaborate effortlessly, and drive innovation without unnecessary slowdowns.
Moreover, IT and support teams also harvest the benefits. With fewer recurring issues related to access management and security compliance, they can dedicate more time to strategic improvements rather than constantly firefighting operational inefficiencies. This shift enhances not only the day-to-day experience for employees but also strengthens the overall resilience of the company’s IT infrastructure.
We were proud to contribute to this transformation by helping implement workplace management tools that improved the employee experience. By streamlining how employees interact with their digital workspace, it is easier to access the resources they need without unnecessary delays. Motorola Solutions was able to reduce frustration, enhance collaboration, and create a more seamless work environment.
This case proves the power of smart workplace management in driving real impact. When organizations take a proactive approach to improving employee experience, the benefits extend beyond convenience—they foster a culture of efficiency, engagement, and innovation. Motorola Solutions has shown that with the right investments, large enterprises can turn workplace complexity into an advantage rather than a challenge.
